Refund policy

Return & Refund Policy

We offer a 30-day return window from the date your order is delivered.

Eligibility for Returns

To be eligible for a return, items must:

  • Be unused and unopened

  • Be in the same condition as received

  • Be in the original packaging

  • Include proof of purchase

Due to hygiene and safety reasons, opened or used skincare products are not eligible for return.

How to Request a Return

To request a return, please contact us at
📧 care@tayyibskincare.com

All returns must be approved prior to being sent back.
Returns sent without approval will not be accepted.

If approved, we will provide instructions on how and where to send your item.

Return Address:
Tayyib Skincare Returns
PO Box 219
Sandy Bay TAS 7006
Australia

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect.

  • Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We’ll assess the issue and resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used skincare or personal care products

  • Sale items and gift cards

  • Custom or personalized products

  • Perishable goods or hazardous materials

If you’re unsure whether an item is eligible, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If your item is eligible for return, please complete the return process first.
You may then place a new order separately.

EU Customers — 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery, in accordance with EU consumer law.

Items must be unused, unopened, and include proof of purchase.

Refunds

Once an approved return is received and inspected, we’ll notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method

  • Refunds are processed within 10 business days

  • Please allow additional time for your bank or card provider to process the refund

In some cases, refunds may be issued at our discretion without requiring a return.

We reserve the right to refuse returns or refunds in cases of misuse, excessive return activity, or policy abuse.

Questions

For any questions regarding returns or refunds, please contact us at:
📧 care@tayyibskincare.com